Data management is the process by which businesses gather, store, access and secure data from business software solutions. Here’s what you need to know.

GAINESVILLE, Fla.--(BUSINESS WIRE)--Infotech, a leader in infrastructure construction software solutions, today announced the acquisition of Workflow Manager, a planning and project delivery software ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

Automation solution streamlines calls, reduces missed opportunities, and empowers businesses across industries to improve customer experiences with next-gen tools. AUDUBON, Pa., Oct. 15, 2025 ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice and conversational AI, today announced the acquisition of Interactions, a pioneer in AI for customer ...

In a bold move to drive the adoption of artificial intelligence (AI) in customer support, Zendesk has announced an outcome-based pricing model for its AI agent capabilities. Maureen Chong, Zendesk’s ...

Have you ever spent hours fine-tuning a Power Query workflow, only to have it break because a column name changed? It’s a frustratingly common scenario for anyone working with dynamic or external data ...

Rocket CRM has announced an expansion of its workflow intelligence features, enhancing its CRM automation system to better support businesses in managing the entire customer lifecycle. This ...

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