Smooth call routing can help change the way a customer sees your business. Learn how efficient call management positively impacts both efficiency and customer satisfaction. You’re busy, your customers ...

Haroun joined Android Police in 2021, reporting on the latest stories in the tech world. Since then, he’s gleefully covered everything from the most mundane Google Docs features to more mainstream ...

Ribbon Communications last year released Ribbon Connect, a cloud-based service that facilitates a rapid, yet flexible hybrid telephony scenario in which telephony users can connect to both a PBX and ...

Implementations address these problems by providing a forecast (prediction) of call volumes, call wait times, and/or call handling times based on a doubly stochastic model, the forecast being more ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

A widespread power outage hit an Oakland communications center Thursday, causing delays in routing 911 calls that have continued into Friday, city officials confirmed to SFGATE. Multiple outlets ...

Williams County 911 experienced an outage that temporarily affected incoming emergency calls Friday around 1 p.m. after a routing failure with Frontier prevented calls from reaching the Williams Count ...

XO Communications has enhanced its VoIP service with expanded nationwide coverage, upgraded business continuity features, and interoperability support for a wider range IP-PBX Platforms using Session ...

Lower abandonment rates, shorter wait times and increased appointment scheduling are just three areas where artificial ...

Voicemail, like other communications technologies, can be a boon to productivity or a center of inefficiency for a business. There is almost no doubt that you will wish to use voice mail in some ways ...