Begin the interview with an open-ended question, such as "Tell me about your call-center work experience." Ask candidates about their experience at all levels within the call center or sales ...

Even without formal customer service experience, you can show you care about people. This means demonstrating that you’re ...

So, you’ve got an interview for a call center job, but maybe you’re thinking, ‘I’ve never worked in a call center before, what do I even say?’ Don’t sweat it. The trick is to show them you’ve got what ...